Documentation

Sign in at reviewcast.co with Google, then click Connect Slack from the dashboard. Slack will ask you to approve the install on the workspace you choose — you need permission to install apps in that workspace, which usually means being an admin or having admin approval enabled.

The OAuth flow grants Reviewcast a bot token scoped to: posting messages to channels you invite it to, listing your channels, joining channels on request, and reading user emails (used only to match Slack DMs to the right teammate when you set up per-user filters).

From the dashboard, open Sources and click Add app. You have two ways to find the app:

• Search by name — type the app name and pick the right result from the list.
• Paste a store URL — e.g. https://apps.apple.com/us/app/your-app/id123456789 or https://play.google.com/store/apps/details?id=com.example.app

Either way, Reviewcast validates that the app exists, auto-detects the store, and lets you pick where reviews should land — a Slack, Discord, or Zendesk channel, a webhook, or an email digest. You can repeat for as many apps as your plan allows.

Amazon Appstore is supported as a monitor-only source — paste the app’s amazon.com link (e.g. https://www.amazon.com/dp/B0XXXXXXXX); there’s no name search because Amazon doesn’t offer one. Two caveats: Amazon publishes no developer-reply API, so Amazon reviews can’t be answered from Reviewcast (they’re tracked for monitoring only), and Amazon surfaces only a small featured sample (~8–13 reviews per app) publicly, so coverage is partial. New reviews still flow to every channel you connect.

Microsoft Store is also supported as a monitor-only source — paste the app’s Store link (e.g. https://apps.microsoft.com/detail/9NKSQGP7F2NH). Microsoft’s respond-to-reviews API isn’t functional, so Microsoft Store reviews are monitored only. Coverage is the most-recent public reviews.

Faster path: from any Slack channel, type /reviewcast add <url> — the channel you ran the command in becomes the default delivery channel.

Reviews can land in Slack, Discord, Zendesk (each review becomes a support ticket), a generic signed webhook (Zapier, Make, your own endpoint), or by email — add as many channels as you like, even for the same app. Add or edit them from the Sources page. Every channel carries its own settings:

• Star-rating filter — only deliver reviews within a star range (e.g. 1–2★ for a support-triage channel, 5★ for a wins channel).
• Rating-drop alerts — get pinged when the app’s overall rating falls by a chosen amount over a comparison window you pick.
• Review-update alerts — get notified when a review already posted to that channel later changes its rating or text.
• Translation — translate non-English reviews to English, with a per-channel choice of which source languages to include.

Zendesk: add a Zendesk channel with your subdomain and either an OAuth connection or an agent email + API token. Each matching review opens a ticket — tagged by store and rating, with a link back to reply on the store. Optionally close the loop so an agent’s public reply on a ticket posts straight to the App Store / Google Play: copy the inbound webhook URL, secret, and ready-made trigger body from the channel’s settings, then add a matching webhook + trigger in Zendesk.

From any channel where Reviewcast is installed:

• /reviewcast — list the apps tracked in this workspace.
• /reviewcast add <url> — add an app from a store URL.
• /reviewcast help — in-Slack reminder of available commands.

Email channels can deliver one of three ways, chosen per channel:

• Instant — one email per review, as it lands. Pair with a 1–2★ filter for negative-review alerting.
• Daily — one batched digest each day at a time you choose.
• Weekly — one batched digest on a chosen day and time.

Digest send times are set in UTC. A digest covers the reviews from its period that haven’t already been sent to that channel.

Need a teammate to get pinged for specific reviews (low-star, keyword match, particular app)? Each user can configure their own DM filter rules from the Personal DMs page. Rules don’t affect the workspace channel feed — they layer on top, combining star rating, keyword match, app, and country.

Reviewcast can post your team’s replies straight back to the App Store and Google Play — answer right from the Slack thread, or from the review’s page in the dashboard. This needs a one-time set of store credentials so Reviewcast can reply on your behalf; connect them under Dashboard → Integrations. One set of credentials covers every app on that store, and the same credentials let Reviewcast backfill your recent reviews. Credentials are encrypted at rest and never shown again.

App Store Connect

1. In App Store Connect → Users and Access → Integrations, generate an API key with the App Manager role.
2. Download the .p8 private key file — Apple lets you download it only once.
3. Note the Key ID (10 characters) and the Issuer ID (the UUID above the key list).
4. In Reviewcast, open Integrations → App Store Connect, upload the .p8 file, and enter the Key ID and Issuer ID.

Google Play

1. In the Google Cloud console, create a service account and download its JSON key file.
2. In Play Console → Users and permissions, invite that service account and grant it the Reply to reviews permission.
3. In Reviewcast, open Integrations → Google Play and upload the JSON key file.

Every review is analysed on arrival and rolled up into the dashboard — nothing to switch on, included on every plan.

• Sentiment & topics — each review is scored positive / neutral / negative and tagged with the topics it raises (crashes, pricing, UX…).
• Trends — rating average and review volume over time, broken out by store, with competitors overlaid.
• Ratings — current average and star distribution per store, and how they’ve shifted over the window you pick.
• Competitor benchmarking — add a competitor’s app to track its review sentiment alongside your own.
• AI reply drafts — open any review and Reviewcast suggests a reply in your brand voice. Set your brand voice under Templates.

Reviews in non-English languages are auto-translated when translation is enabled. Translations appear inline on the delivery card and on the Reviews dashboard with a clear “translated from X” tag.

Three roles: owner (full control + billing), admin (manage apps, channels, members), member (view + use). Invite teammates from the Team page. Seats are limited per plan; upgrade if you hit the cap.

Pull your reviews and analytics into your own tools — a warehouse, an internal dashboard, or a scheduled export. Generate a key on the API keys page and pass it as a Bearer token; the API returns the same apps, reviews, ratings, and trends you see in the dashboard, as JSON. Full endpoint reference and curl examples are in the API reference.

• No reviews showing up. Reviews can take up to 15 minutes to appear after you add an app. Check the Sources page — the “last fetched” timestamp tells you if polling is working.
• Bot can’t post in a channel. Invite Reviewcast to that channel (/invite @Reviewcast). For private channels, you may need to re-pick the channel in the dashboard.
• Wrong store detected. If the URL parser picks the wrong store, paste the URL from the other store.
• Stuck on something else? Email hello@reviewcast.co and we’ll help.

All plans start with a 14-day free trial — no credit card. After that, pick the plan that matches your team size and app count on the pricing page. Cancel any time, one click.